Front Office Management microcredential badgeAdministrative support services are expected to grow by 22% in the next few years. Thus, there will be a large need for front office managers in all business sectors. A front office manager is responsible for overseeing the daily operations of the front office of an organization, and supervise the staff to ensure they perform their duties in an appropriate manner. Employers require that this individual have strong communication skills as they will be communicating with employees, customers and the owner of the business. A knowledge of U.S. employment laws is also a great asset. This series of courses in business communications, management and human resources will be a great asset to an individual wanting to become a front office manager as well as to the company that employs them. Upon the successful completion of these classes the student will receive a digital badge in Front Office Management.

Courses Required

This course focuses on the importance and development of effective oral and written communication in the workplace. Appropriate techniques will be applied to the preparation, composition, and revision of traditional business documents, resumes, and electronic communications. Formatting, research techniques, and the use of visual aids and correct mechanics will be emphasized. Oral communication skills will be demonstrated through the delivery and evaluation of presentations and group work activities.

Introduction to principles and practices of management. Major schools of management theory. Techniques of management functions: planning, organizing, coordinating and controlling; leadership, communications, motivation and the decision-making process.

An introduction to the key role that human resource management plays in an organization’s success. Topics covered will include: talent acquisition and retention; employee engagement; learning and development; total rewards; HR in the global context; diversity and inclusion; risk management; corporate social responsibility; U.S. employment laws and regulations; structure of the HR function; organizational effectiveness and development; workforce management; employee relations; technology, data and ethics.

Pre-requisite(s): None

Method(s) of delivery: Online, in-person

Credit or Non-credit:  Credit

Minimum Grade Proficiency: B

(Grades will be recorded on the student’s transcript. Students who meet the grade proficiency are eligible to earn the microcredential. If a grade is earned below the proficiency level, the course grade cannot be used toward the microcredential, but is eligible for graduation requirements.)

Credits Earned Upon Completion:  9

Student Outcomes

BUS 10800 – Business Communications

  • Describe the role that listening, writing, and speaking play in the contemporary workplace.
  • Compose and revise memos, letters, reports, proposals, resumes, and electronic messages using proper style, format, mechanics, and visual aids in accordance with effective writing techniques and strategies
  • Research, create, organize, deliver, and evaluate oral presentations with the purpose of interviewing, informing, and persuading using appropriate delivery methods
  • Demonstrate proper techniques and etiquette when preparing for and conducting meetings and telephone conversations
  • Explain the process of group problem solving and decision making

MGT 15000 – Principles of Management

  • Identify the design and use of organizational structures including human resources
  • Describe the various elements of the control function used to monitor productivity and improve quality
  • Demonstrate the benefits of collaboration through team management
  • Distinguish among the different levels of management identifying the skills necessary for effective, efficient management
  • Compare and contrast the levels of organizational planning and examine goal setting and the decision-making process
  • Explain effective techniques and theories managers use to lead, motivate, and communicate with a diverse workforce including teams

MGT 20200 – Human Resource Management

  • Analyze the problems, strategies and procedures in managing human resources
  • Evaluate an organization’s human resource policies and assess their long-term consequences
  • Explain current trends in Human Resources, including all applicable laws, labor relations, and global HR management
  • Apply metrics and data analysis to human resource management to improve overall company performance.
  • Analyze the design and administration of recruitment, training, development, appraisal, and reward systems that complement other HRM changes


BUS 10800 – Business Communications

  • Illustrate written and oral skill techniques
  • Produce written documents utilizing effective written techniques that are clear and concise
  • Demonstrate oral presentation skills and persuasion concepts utilizing various delivery methods
  • Use interpersonal skills to demonstrate various meeting planning techniques and professional competencies
  • Coordinate team work and collaboration techniques

MGT 15000 – Principles of Management

  • Create and understand internal processes and structures, including HR, by keeping teams organized. Ability to alter internal organizational structures and roles.
  • Demonstrate an ability to employ an effective management control function.
  • Promote a strong sense of direction and apply leadership skills. Build and support collaboration when setting and communicating goals.
  • Demonstrate knowledge of effective and efficient management techniques.
  • Evaluate various organizational structures and promote the ones that lead to a successful implementation of business plans. Implement human resources allocation.  Delegate responsibilities by setting realistic goals and time frames.
  • Employ support, encouragement and motivational practices. Demonstrate ability to lead, communicate and motivate a diverse workforce, including teams.

MGT 20200 – Human Resource Management

  • Understanding the business issues that are specific to an organization
  • Evaluate current company policies and forecast long-term needs for change
  • Demonstrate knowledge of current federal regulatory laws, labor relations trends, and global HR management.
  • Use analytics to improve decision-making.
  • Be able to manage the flow of talent by developing people and leaders, driving individual performance, and manage employee well-being through financial and non-financial rewards.

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